Delivery Costs and Details

How is the delivery charge calculated?

Our delivery charges are based on the size of your order, when you want your order and where your order is delivered to.

The contents of a delivered box are typically based on the physical size of your shopping and any packaging required. We add extra packaging, like bubble-wrap, for fragile items such as glass & liquids to ensure they arrive in perfect condition. Each delivered box may contain up to 25kg of shopping, which is a lot of shopping. Most orders ship in a single box of 39cm x 58cm x 50cm (approx. 15" x 23" x 20").

A supplementary charge may apply for oversize / overweight orders.

Delivery charges are also dependant upon where you have your order delivered to and when you want your order. We offer a range of delivery services at different prices.

What does "Free Delivery" mean?

Qualifying orders get "Free Delivery", which refers to our cheapest delivery rate within England, Wales and parts of Scotland only for orders up to 50Kg. Premium delivery options such as delivery on Saturday & Sunday and other areas of the U.K. and Europe will have an equivalent discount applied to their delivery costs. Minimum spend applies.

A supplementary charge may apply for oversize / overweight orders.

Who will deliver my order?

We use DPD for the vast majority of orders. However, we may use other services for very small (envelope size) or very large (pallet size) orders such as Royal Mail. Contact Us for more details.

When will my order be delivered?

Your order will typically arrive within 2-3 working days of you placing your order. We usually pick your order within 24hrs of receiving it, then our chosen courier DPD deliver it to your door.

Not going to be in?

DPD offer extra delivery features that help you track & manage your orders. However, we may use other services for very small (envelope size) or very large (pallet size) orders such as Royal Mail. Contact Us for more details.

How can I change my DPD delivery address?

The simplest way to change your DPD delivery address is to login to My DPD and choose Change Delivery

How can I rearrange my DPD delivery?

With your DPD delivery, you can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

Find out more at DPD Help Center

How can I collect my DPD parcel?

With your U.K. DPD delivery, choose from one of our 2,500 local Pickup shops including Doddle, Halfords, Numark Pharmacies and other local stores.

DPD Pickup Shop Finder

Find out more at DPD Help Center

How can I track my DPD order?

Shortly after placing your order you will receive email updates from us with your order summary. If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail / Spam folder just in case the confirmation email was delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through. If you still haven't received your email please Contact Us.

All of your orders can be viewed & tracked within the Orders section of your Profile.

When we dispatch your order, typically DPD will keep you up-to-date via email or SMS text message to your mobile with the status of your delivery, including delivery time estimates and options to adjust your delivery such as changing address, re-arranging delivery and more.

Very small (envelope size) or very large (pallet size) orders may be delivered by other couriers. See Who will deliver my order?

Discounted rates

Below is a table of our current discounted rates. You can find our Standard Rates below.

Each location has a discount applied equivalent to "Free Delivery" for Mainland UK.

prices correct at 6th April 2018
England, Wales and some parts of Scotland
Mainland UK
Free
Rest of Scotland £6
Offshore
  • BT - Belfast, Northern Ireland
  • GY - Guernsey
  • HS - Outer Hebrides
  • IM - Isle of Man
  • JE - Jersey
  • KW - Orkney Islands, Caithness, Sutherland
  • TR - Isles Of Scilly
  • ZE - Lerwick, Shetland Islands
£7
Ireland, Republic of £2 up to 25kg
Austria £7
Belgium £5
Bosnia £21
Bulgaria £21
Croatia £13
Czech Republic £8
Denmark £7
Estonia £13
Finland £13
France £5
Germany £5
Greece £21
Hungary £13
Iceland £21
Italy £8
Latvia £21
Lithuania £21
Luxemberg £5
Netherlands £5
Norway £21
Poland £13
Portugal £13
Romania £21
Serbia £21
Slovakia £8
Slovenia £13
Spain £8
Sweden £13
Switzerland £7

Standard rates, before discounts

Below is a table of our current delivery rates for a typical order. Discounts such as "Free Delivery" may also apply.

prices correct at 6th April 2018
England, Wales and some parts of Scotland
Mainland UK
£6 up to 50kg
Rest of Scotland £12 up to 25kg
Offshore
  • BT - Belfast, Northern Ireland
  • GY - Guernsey
  • HS - Outer Hebrides
  • IM - Isle of Man
  • JE - Jersey
  • KW - Orkney Islands, Caithness, Sutherland
  • TR - Isles Of Scilly
  • ZE - Lerwick, Shetland Islands
£13 up to 25kg
Ireland, Republic of £8 up to 25kg
Austria £13 up to 25kg
Belgium £11 up to 25kg
Bosnia £27 up to 25kg
Bulgaria £27 up to 25kg
Croatia £19 up to 25kg
Czech Republic £14 up to 25kg
Denmark £13 up to 25kg
Estonia £19 up to 25kg
Finland £19 up to 25kg
France £11 up to 25kg
Germany £11 up to 25kg
Greece £27 up to 25kg
Hungary £19 up to 25kg
Iceland £27 up to 25kg
Italy £14 up to 25kg
Latvia £27 up to 25kg
Lithuania £27 up to 25kg
Luxemberg £11 up to 25kg
Netherlands £11 up to 25kg
Norway £27 up to 25kg
Poland £19 up to 25kg
Portugal £19 up to 25kg
Romania £27 up to 25kg
Serbia £27 up to 25kg
Slovakia £14 up to 25kg
Slovenia £19 up to 25kg
Spain £14 up to 25kg
Sweden £19 up to 25kg
Switzerland £13 up to 25kg

What is BFPO delivery? (British Forces Post Office)

The British Forces Post Office provides an efficient and effective Postal and Courier Service to serving British forces personnel and their families worldwide, including exercises and operations. We offer delivery to service personnel via the BFPO service.

We cannot confirm a specific delivery timescale, as delivery to BFPO addresses are determined by the forwarding carriers, location of BFPO address and restrictions that maybe imposed by the MOD.

Once an order is delivered to the BFPO site, please contact the BFPO Customer Service to track your order further.

Please Check for prohibited items as your order can be turned away.

Who can use BFPO?

All HM Forces personnel are entitled to receive their orders via BFPO, the bank account and billing details must be registered in the UK.

BFPO Address List

Click here to download a full list of BFPO addresses